Delete your STEAMO account and data

Request deletion of your STEAMO user account or selected data without deleting the account.

Request account deletion

Request data deletion

How to request account deletion

In the mobile app, open Settings – Account and select Request account deletion.

If you cannot access the app, email hello@steamo.eu from your sign-in address. State that you want the account deleted and, if relevant, include your club name. We use the email to verify your identity.

Delete data without deleting your account

Disconnect Apple Health or Health Connect under Nutrition – Settings – Connected health services to delete imported activity and body-weight data from STEAMO. Original records in the health service remain unchanged.

You can delete individual nutrition-diary entries in the app. To delete all nutrition, activity, weight or product-analytics data, email hello@steamo.eu.

What we delete and what may be retained

After verification, we delete or irreversibly anonymize your profile, login data, personal preferences, nutrition-diary data, goals, body measurements and health data imported into STEAMO.

Club-managed records may be retained under the organization's instructions and legal obligations. Billing, payment and accounting records may be retained for the statutory period, generally 10 years. Product analytics are retained for no longer than 12 months unless deleted earlier.

Deletion timeline

Disconnecting a health service removes imported data from STEAMO immediately after successful processing. Other requests are normally completed within 7 days after identity verification and no later than 30 days. We send an email confirmation when complete.